Privacy Policy

Effective date: August 21, 2025 

Uni-Geeks-AU.com (referred to as “we”, “us”, or “the Service”) prioritises the privacy of our Users. We have established this Privacy Policy to explain how we handle your information, ensuring adherence to the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).

1. Information We Gather

When you engage with our Service, we accumulate several categories of personal data. This includes information directly provided by you, including:

• Your name and phone number
• Any files or documents you upload for service-related purposes
• Additional contact details you may provide (such as email)
• Records of your interactions with our customer support team
• Financial information for transactions, which is securely handled by trusted payment processors

In addition to user-supplied data, our systems collect certain information automatically. This includes:

• Device identifiers
• Usage metric
• IP addresses
• Browser details

We track the pages of our website you visit, how long you stay on them, and how you interact with them. We also note the sources of incoming traffic, whether from search engines, ads, or other channels.

Our Privacy Policy outlines the methods we employ to collect, use, and safeguard this information in accordance with Australian privacy laws. We are committed to protecting your privacy while delivering our services effectively and complying with all relevant Australian legislation.

2. Use of Your Personal Information

We employ personal data in the following manner:

• To deliver efficient academic support services
• To enhance our website’s functionality and user experience
• To securely process payments via authorised third-party platforms
• To address your service-related inquiries and support requests
• To send you relevant promotional material with your explicit consent
• To prevent fraudulent activities and ensure adherence to our Terms of Service

We do not use your personal information for automated decision-making or individual profiling. Our focus is on applying it to improve your experience and maintain service integrity.

3. Legal Basis for Processing under Australian Privacy Law

At Uni-Geeks-AU.com, we handle your personal information in compliance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs). Our processing of your data is based on the following legal grounds:

• Fulfilling our contractual obligations: We process data necessary to provide our services and meet our commitments to you as outlined in our agreement.
• Consent-based communication: For non-essential messages and updates, we only contact you with your express permission.
• Legal compliance: We process data as required by Australian law, including adherence to tax regulations and other statutory obligations.
• Legitimate business interests: We use data to improve our platform, enhance user experience, and develop our services, always balancing this with respect for your privacy rights.

These grounds ensure that we manage your personal information responsibly and transparently while delivering our educational guidance services.

4. Information Sharing with Third-Party Partners

We may disclose your information to select trusted external partners when necessary, in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). These partners may include:

• Our Service’s Experts (bound by strict confidentiality agreements)
• Providers of messaging services
• Companies processing payments
• Analytics services (such as Google Analytics)

We ensure that any disclosure of your personal information complies with APP-6, which governs the use and disclosure of personal information. Your personal details are never sold or leased to third parties, and we adhere to the Notifiable Data Breaches (NDB) scheme, promptly notifying you and the Office of the Australian Information Commissioner (OAIC) in the event of any eligible data breach.

5. Cross-Border Data Processing

If data processing occurs beyond Australian borders (e.g., with global vendors), we employ safeguards such as the following:

• Australian Privacy Principles (APPs) compliant contractual terms
• Adequacy assessments in line with the Privacy Act 1988 (Cth)

These measures ensure your information remains protected during any international transfers or handling, in accordance with Australian privacy legislation.

6. Data Storage Duration

We store your information only for as long as necessary to:

• Provide requested services
• Address disputes
• Enforce our agreements
• Meet legal requirements

Generally, we delete associated data of inactive users after 5 years, unless legal obligations require us to retain them longer. We limit the retention period to what is strictly necessary for these purposes. This data storage policy is designed to align with Australian legislation governing data protection and privacy.

7. Data Protection Rights of Australian Residents

Under Australian privacy legislation, individuals have certain rights regarding their personal information. These include the right to access and correct their data, request deletion of their information, and lodge complaints with the Office of the Australian Information Commissioner (OAIC). To exercise these rights or for any privacy-related inquiries, please contact [email protected].

8. Data Security Measures

Uni-Geeks-AU.com prioritises the protection of your personal data. Our data safeguarding approach encompasses:

• Implementing cutting-edge encryption methods for data transmission and storage
• Conducting frequent security assessments and independent audits
• Utilising robust authentication procedures for administrative access
• Employing data access restrictions based on user roles

9. Get in Touch

For any enquiries regarding our privacy practices or this Policy, please feel free to reach out to our data protection team at [email protected].

In accordance with Australian legislation, Uni-Geeks adheres to the Privacy Act 1988 and the Australian Privacy Principles. We are committed to maintaining the security and confidentiality of personal information as required by law, including compliance with the Notifiable Data Breaches scheme.